ek996 Privacy Policy

Last Updated: January 2026

Our Privacy Commitments

Introduction

Welcome to ek996 ("we", "us", or "our"). ek996 is Bangladesh's trusted online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal and all regions of Bangladesh. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you access or use our website at ek996.app, our mobile platform and any related services we provide.

By registering an account, making a deposit, or continuing to use the ek996 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information in the manner described herein. If you do not agree with any part of this policy, you should discontinue use of our services immediately.

Information We Collect

ek996 collects several categories of information to provide you with a safe, reliable and personalised gaming experience. The types of data we collect fall into three main categories:

Personal Identification Information

• Full name, date of birth and national identification details (required for age and identity verification).
• Email address and mobile phone number (primary contact and account recovery channels).
• Residential address including city and district within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Cox's Bazar).
• Copies of government-issued identity documents where required for account verification (KYC compliance).

Financial and Transaction Data

• Mobile financial service account details used for deposits and withdrawals, including bKash, Nagad, Rocket and Upay mobile numbers (we do not store full account credentials or PINs).
• Transaction history including deposit amounts, withdrawal requests, bet amounts and bonus usage records.
• Payment card details where applicable — processed securely via Visa or Mastercard gateways; ek996 does not store raw card numbers on our servers.

Technical and Usage Data

• Device information including device type, operating system, browser type, screen resolution and unique device identifiers.
• IP address, approximate geographic location (country and city level) and internet service provider data.
• Gameplay logs including games played, session duration, wagering patterns and cricket betting history — used for responsible gaming monitoring and service improvement.

How We Use Your Information

ek996 uses the personal data we collect strictly for legitimate operational and compliance purposes. The specific uses include:

• Account creation, identity verification and KYC compliance to keep the platform secure and fraud-free.
• Processing deposits and withdrawals through bKash, Nagad, Rocket and other supported payment channels in Bangladesh.
• Personalising your gaming experience — including recommending cricket matches, slots, live casino and crash game options suited to your preferences.
• Sending account-related notifications such as transaction confirmations, bonus alerts and security alerts via email or SMS.
• Responsible gaming monitoring — detecting unusual wagering patterns and contacting players who may need support or self-exclusion assistance.
• Compliance with applicable laws and regulations, including anti-money laundering (AML) obligations and fraud prevention.

We do not use your personal data for automated profiling that produces significant legal effects without human oversight. All significant decisions regarding your account are reviewed by our compliance and support teams.

Disclosure of Your Information

ek996 does not sell, rent or trade personal information. However, we may share your data in the following limited circumstances:

Service Providers and Partners

We engage reputable third-party service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket, Visa, Mastercard), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and cloud infrastructure providers. These parties are granted access only to the minimum data required to fulfil their contracted services and are bound by confidentiality obligations. They may not use your data for any other purpose.

Legal and Regulatory Obligations

ek996 may disclose personal information when required to do so by law, court order or government authority. This includes cooperation with anti-money laundering investigations, fraud inquiries and lawful requests from relevant Bangladeshi authorities. In all such cases, we disclose only the minimum information required and will inform you where legally permitted.

Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of ek996's business, your personal data may be transferred to the successor entity. We will provide advance notice of any such transfer and ensure that the successor entity upholds equivalent privacy protections.

Cookies and Tracking Technologies

ek996 uses cookies and similar tracking technologies to operate the platform efficiently and to improve your experience. We use three categories of cookies:

• Essential cookies — required for core platform functions including login session management, security tokens and navigation. These cannot be disabled without breaking site functionality.
• Performance and analytics cookies — used to understand how players interact with the platform, which pages they visit most frequently and where errors occur, so we can improve the ek996 experience.
• Preference cookies — store your settings such as language preference (English or Bengali), device preferences and notification choices so these are remembered across sessions.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing your ek996 account. We do not use third-party advertising cookies or sell browsing data to advertising networks.

Data Retention

ek996 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for compliance, legal and operational purposes. Specifically, transaction records and KYC documents are retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.

When data is no longer required, it is securely deleted or anonymised. You may request early deletion of non-essential personal data by contacting our support team, subject to our legal retention obligations being satisfied first.

Data Security

ek996 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, secure encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we take all reasonable precautions, no online platform can guarantee absolute security. We strongly encourage all ek996 players to use strong, unique passwords for their accounts, enable two-factor authentication where available, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

Payment Data and Mobile Financial Services

ek996 supports instant deposits and withdrawals through Bangladesh's most widely used mobile financial services: bKash, Nagad, Rocket and Upay, aswell as Visa and Mastercard. When you initiate a payment, the relevant transaction reference, mobile number and amount are shared with the payment provider solely to complete the transaction. ek996 does not store your full mobile banking PIN, OTP codes or card CVV numbers on our systems at any point.

All payment transactions on ek996 are processed in Bangladeshi Taka (BDT). Transaction records are retained for compliance and dispute resolution purposes. If you believe a transaction on your account was unauthorised or incorrect, please contact our support team at [email protected] within 30 days of the transaction date.

Your Rights as a Player

ek996 respects your right to control your personal data. As a registered player, you have the following rights with respect to the information we hold about you:

• Right of access — you may request a complete copy of all personal data ek996 holds about you.
• Right of rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right of erasure — subject to our legal retention requirements, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing — you may ask us to suspend the processing of your personal data in specific circumstances, such as when you contest its accuracy.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request to protect your data from unauthorised third-party access.

Age Restriction and Minor Protection

ek996 is strictly an adult-only platform. Our services are available exclusively to players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, make any deposits or access any gambling services on the ek996 platform.

Changes to This Privacy Policy

ek996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements or business practices. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the ek996 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way ek996 handles your personal data, our dedicated support team is available 24/7 to assist you.

Email: [email protected]

Our support team operates in Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within two business days.