Terms & Conditions

1. Introduction

Welcome to ek996, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the ek996 website, mobile platform, games, promotions, and all related services. By registering an account or accessing any part of our platform, you confirm that you have read, understood, and agree to be bound by these terms in their entirety.

ek996 reserves the right to amend, update, or revise these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the ek996 platform after any modification constitutes your acceptance of the updated terms.

These terms apply to all users, including registered members and casual visitors, whether accessing ek996 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh. If you do not agree to any part of these terms, please discontinue your use of the platform immediately.

2. Eligibility Requirements

To use ek996 services and maintain a registered account, you must meet all of the following eligibility criteria. ek996 enforces these requirements to maintain a safe, fair, and legally compliant gaming environment for all players across Bangladesh.

• You must be at least 21 years of age (21+ only). ek996 does not permit players under 21 to register or wager on the platform.
• You must be a natural person and register only one personal account. Corporate, syndicate, or multiple accounts per individual are strictly prohibited.
• You must provide accurate, truthful, and up-to-date personal information during registration and keep it updated thereafter.
• You must not be listed on any self-exclusion register or be subject to any gambling restriction or prohibition that would make your participation unlawful.

ek996 reserves the right to verify your eligibility at any time and may request supporting documentation such as a national ID, birth certificate, or utility bill. Failure to provide satisfactory verification may result in account suspension or closure and forfeiture of any pending funds until compliance is achieved.

3. Account Registration and Security

When you create an account with ek996, you are responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party, and you agree to notify ek996 immediately if you suspect unauthorized access to your account.

ek996 employs SSL encryption and industry-standard security protocols to protect your data. However, you are equally responsible for device-level security. ek996 shall not be held liable for losses arising from your failure to maintain the security of your account credentials. The following account conduct rules apply to all registered members:

• Each player may hold only one active account. Duplicate accounts will be closed and associated balances may be forfeited.
• You are solely responsible for all activity conducted through your account, whether authorized by you or not.
• You must use a strong, unique password and should update it regularly to prevent unauthorized access.
• Do not access your ek996 account from shared, public, or unsecured networks such as public Wi-Fi in cafes, airports, or shopping malls.

4. Deposits and Withdrawals

ek996 supports instant deposits and withdrawals through leading Bangladeshi payment methods including bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Deposits are credited to your account in real time, subject to payment gateway processing times.

Withdrawal requests are subject to account verification, wagering requirement completion (where applicable), and our standard processing schedule. The following policies apply to all financial transactions on the ek996 platform:

• Minimum deposit and withdrawal amounts apply and are displayed on the cashier page. Transactions below the minimum threshold will not be processed.
• All withdrawals must be made to a payment method registered in your own name. Third-party withdrawals are not permitted under any circumstances.
• ek996 reserves the right to conduct identity verification checks before processing any withdrawal. This may require submission of government-issued identification documents.
• ek996 is not responsible for delays caused by payment processors, network outages, or bank-level restrictions beyond our control.

Any attempts to manipulate transactions, exploit payment systems, or engage in fraudulent deposit or withdrawal activity will result in immediate account suspension and legal action where applicable.

5. Bonuses and Promotional Offers

ek996 offers a range of bonuses and promotional offers including welcome bonuses, reload bonuses, free spins, and special tournament prizes for cricket betting events such as BPL and T20 World Cup campaigns. All bonuses are subject to specific terms and wagering requirements that will be communicated at the time of the promotion.

Players must meet all applicable rollover and wagering requirement conditions before any bonus funds or winnings derived from bonus play can be withdrawn. ek996 reserves the right to void bonus funds and associated winnings if abuse, fraud, or breach of these conditions is detected. The following general bonus conditions apply:

• Welcome bonuses are available to new players only. Each player is entitled to claim a welcome bonus once on their first qualifying deposit.
• Bonus funds are non-transferable and may not be exchanged for cash until the applicable wagering requirement has been met.
• ek996 reserves the right to alter, suspend, or withdraw any promotional offer at any time and without prior notice if circumstances warrant it.
• Players found to be abusing bonuses — including but not limited to placing low-risk bets, using automated tools, or coordinating with other players to exploit promotional terms — will have their bonuses voided and accounts reviewed.

Free spins issued as part of a promotional campaign are subject to the same general bonus conditions and any additional conditions specified within the relevant promotion details page.

6. Prohibited Activities

ek996 operates under a strict code of conduct. The following activities are expressly prohibited on the ek996 platform. Any player found engaging in prohibited conduct will face immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Fraudulent activity of any kind, including providing false identity documents, using stolen payment methods, or misrepresenting personal information.
• Use of bots, automated betting software, artificial intelligence tools, or any technology designed to gain an unfair advantage over the platform or other players.
• Collusion, match-fixing, or any coordinated effort with other players to manipulate the outcome of games or sports events.
• Money laundering or any attempt to use the ek996 platform to conceal, transfer, or process proceeds of illegal activity.
• Attempting to hack, reverse-engineer, compromise, or interfere with the technical operation of the ek996 platform or its associated systems.

ek996 actively monitors the platform for suspicious activity using real-time analytics and periodic account audits. Players who are found to have engaged in prohibited activities will not be entitled to any refund of deposited funds, and ek996 reserves the right to pursue legal remedies to the fullest extent permitted.

7. Intellectual Property

All content on the ek996 platform — including but not limited to logos, trademarks, graphics, text, software, game interfaces, promotional materials, and the overall site design — is the exclusive intellectual property of ek996 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not copy, reproduce, modify, distribute, display, transmit, or create derivative works from any content on the ek996 platform without prior written permission from ek996. Unauthorized use of ek996's intellectual property constitutes a breach of these Terms & Conditions and may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by applicable law, ek996 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, service interruption, or any other damages arising out of or related to your use of the ek996 platform. This includes damages arising from technical failures, server outages, game glitches, or third-party payment processor delays.

ek996's total cumulative liability for any claims arising under these Terms & Conditions shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim. Nothing in these terms limits our liability for fraud or any other liability that cannot be limited under applicable law.

9. Responsible Gaming

ek996 is committed to promoting responsible gaming across Bangladesh. We provide tools that allow players to set personal deposit limits, session time reminders, and self-exclusion options. We strongly encourage all players to treat gambling as entertainment and to never wager money they cannot afford to lose. Our platform is strictly for adults aged 21 and above.

If you feel that your gambling activity is becoming problematic, please contact our support team at [email protected] or visit our Responsible Gaming page for guidance on managing your play. ek996 complies with responsible gaming best practices and supports players who need help. Remember: gambling should always be fun, safe, and within your means.

10. Amendments and Termination

ek996 reserves the right to modify, suspend, or permanently terminate any part of its services, or these Terms & Conditions in their entirety, at any time and without prior notice. Such changes may be required due to regulatory updates, business decisions, technical upgrades, or changes in the legal landscape governing online gaming in Bangladesh.

ek996 may terminate or suspend your account immediately, without prior notice or liability, if you breach any provision of these Terms & Conditions. Upon termination, your right to use the platform ceases immediately. Any funds remaining in a legitimately operated account at the time of termination will be processed in accordance with our standard withdrawal policy, subject to completion of any outstanding verification requirements.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to online services and digital transactions in Bangladesh. Any dispute arising out of or in connection with these terms shall first be referred to ek996's internal customer support team for resolution. Players are encouraged to contact [email protected] before escalating any dispute.

ek996 strives to resolve all player disputes fairly and transparently within 10 business days of a formal complaint being received. Where internal resolution is not possible, both parties agree to pursue mediation as a first step before any formal legal proceedings. Nothing in this clause limits your statutory rights as a consumer under applicable Bangladeshi law.